1. Our commitment
We want every customer to be satisfied with our leasing, repair and maintenance services. If something has gone wrong, please tell us so we can put it right.
2. Grievance contact
Company
SCAN24
Email
Phone
Address
G-4, Sangeet Plaza, Marol Maroshi Road, Marol Naka, Andheri East, Mumbai 400059
Hours
Monday to Saturday, 9:00 am – 6:00 pm
3. How to raise a grievance
Email or write to us with your name, facility, contact number, your lease agreement or repair reference (if any) and a description of the issue, with any supporting documents.
4. Timelines
- We acknowledge your grievance within 7 working days.
- We aim to resolve it within 30 working days of acknowledgement and will keep you informed if more time is needed.
5. Escalation
If you are not satisfied with the resolution, you may escalate by calling +91 73047 36224 or +91 91367 80424.
6. Personal data requests
Requests about your personal data, including access, correction, erasure and withdrawal of consent, can also be sent to us using the contact details above. See our Privacy Policy.