1. Normal wear and faults
Faults that arise from normal clinical use — for example, wear of seals or ageing of components — are covered for leases that include the service bundle. We repair them at our in-house repair centre and can provide a standby scope.
2. Accidental damage
Accidental damage includes, for example, a scope that is dropped, bent or crushed, or a cable that is cut. We assess accidental damage, send you an estimate and repair it after your approval. The cost of repairing accidental damage is payable by the customer unless your agreement states otherwise.
3. Misuse
Damage caused by use outside the instructions for use — such as unapproved cleaning agents, incorrect sterilisation or repairs by unauthorised parties — is not covered and is payable by the customer after an estimate.
4. Loss and theft
Lost or stolen equipment must be reported to us and, for theft, to the police. The customer is responsible for the equipment while it is in their care, as set out in the lease agreement. We recommend insuring leased equipment.
5. Reporting damage
Report any damage within 24 hours by WhatsApp (+91 91367 80424), phone (+91 73047 36224) or email (info@scan24.in). Stop using damaged equipment — continued use can make the damage worse.
6. Standby equipment
Standby scopes are provided under the same care obligations as leased equipment and must be returned when your repaired equipment is back.