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  • The Uptime Promise

You pay for equipment that keeps working.

A cancelled procedure costs far more than a repair. That’s why every SCAN24 lease can include the service bundle: warranty, repairs at our own repair centre, and a standby scope while yours is with us.
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Raise a repair or standby request
SCAN24 endoscopy tower covered by the Uptime Promise service bundle
Warranty · Repairs · Standby scope
  • What's included

What the Uptime Promise covers

The first three are the service bundle: included as standard in the Upgrade Lease, and available on the Standard and Fleet Lease. The fourth, upgrades, comes only with the Upgrade Lease.

1. Repair commitment

Faults on your leased equipment are repaired at our in-house repair centre by our own technicians. Typical turnaround is up to 30 working days, depending on the fault and parts — and you're not left waiting without a scope.

2. Standby scope dispatch

When you raise a repair request, we dispatch a standby scope to your facility so scheduled procedures can go ahead while your scope is with us. Return it when your repaired scope is back.

3. Warranty for the lease term

Your leased equipment is covered for the full lease term against manufacturing defects and normal-use faults. Accidental damage and misuse are handled under our Damage Policy.

4. Upgrades — Upgrade Lease only

Upgrade Lease customers can move to newer equipment — for example from HD to 4K — at the end of the term. Upgrades are not part of the service bundle, so on the Standard and Fleet Lease our team will walk you through your options before the term ends.

  • Why it matters

Downtime is the real cost

When a scope fails mid-week, cases get postponed, surgeons wait and patients are inconvenienced. The Uptime Promise turns that unpredictable risk into a fixed monthly payment — so your OT plans around patients, not around equipment.
  • No unplanned repair bills on leased equipment
  • A standby scope so lists aren't cancelled
  • One team for equipment, finance and service
  • A repair report after every repair
  • How to raise a request

Repair or standby request in three steps

1

Tell us

Book online, WhatsApp +91 91367 80424 or call +91 73047 36224. Mention that you’re a leasing customer.
2

Standby dispatched

If you’ve asked for one, a standby scope is sent to your facility.
3

Repair & return

Send your scope by courier or drop it off; we repair, test and return it with a report.
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  • Service coverage

Service across India

Our repair centre is in Andheri East, Mumbai, and we serve customers throughout India by courier, with standby scopes dispatched to your facility. Cities we regularly serve include:
  • Mumbai
  • Delhi & New Delhi
  • Bengaluru
  • Chennai
  • Hyderabad
  • Kolkata
  • Pune
  • Ahmedabad
  • Jaipur
  • Lucknow
  • Chandigarh
  • Indore
  • Kochi
Not on the list? We serve all of India — contact us to confirm coverage for your city.
Is the Uptime Promise included in every lease?
It’s included as standard in the Upgrade Lease and can be added to the Standard and Fleet Lease as the service bundle.
With the service bundle, repairs of normal-use faults are covered. Accidental damage and misuse are assessed under the Damage Policy, with an estimate before any work.
Yes — Repair Centre customers can request a standby scope when they book a repair, subject to availability.
Upgrade Lease customers can upgrade at the end of the term. Talk to us if your needs change sooner.

Lease with uptime built in

Get options with the service bundle within 6 working hours.
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Upgrade Lease